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Suivi de Commande

Refund Policy

Last Updated: September 22, 2025

Digital Product Policy: Our products are digital source code packages. Due to security concerns and the nature of digital products, refunds are strictly limited to specific circumstances outlined below.

Important Notice: All refunds are processed by Paddle.com, our authorized payment processor and Merchant of Record. Paddle handles all customer service inquiries and refund requests on our behalf.

1. Digital Product Refund Policy

1.1 Security and Intellectual Property Protection

Our products consist of digital source code packages for mobile application development. Due to the nature of digital products and security concerns, we implement strict refund policies to protect intellectual property and prevent unauthorized use of our code.

No Refund After Download: Once you download or access the source code, NO REFUNDS will be provided under any circumstances. This policy protects our intellectual property and ensures code security.

1.2 Limited Refund Eligibility

Refunds are ONLY available in the following specific circumstances:

  • Technical Delivery Issues: If the download link is broken or files are corrupted and cannot be accessed
  • Wrong Product Delivered: If we deliver a completely different product than what was ordered
  • Pre-Download Cancellation: If you cancel BEFORE downloading any files (within 24 hours of purchase)
  • Payment Processing Errors: If there was a technical error in the payment processing

1.3 Non-Eligible Refunds

Refunds will NOT be provided in the following circumstances:

  • After Download: Any request made after downloading or accessing the source code
  • Change of Mind: Simply changing your mind about the purchase
  • Technical Incompatibility: If the code doesn't work with your specific development environment
  • Learning Curve: If you find the code too complex or difficult to understand
  • Project Cancellation: If you cancel your project after purchasing
  • Budget Constraints: If you can no longer afford the purchase
  • Time Limitations: Any request made more than 7 days after purchase

2. Source Code Security Policy

2.1 Intellectual Property Protection

Our source code packages contain proprietary algorithms, custom implementations, and unique solutions developed by our team. Once downloaded, we cannot guarantee that the code has not been copied, modified, or redistributed.

Security Notice: Downloading our source code is considered acceptance of our terms and constitutes a binding agreement. We cannot verify if downloaded code has been used, copied, or modified, making refunds impossible after download.

2.2 Pre-Purchase Considerations

Before purchasing, please ensure:

  • You have the technical knowledge to implement the code
  • Your development environment is compatible
  • You understand the product specifications
  • You have reviewed all documentation and requirements

2.3 Post-Download Support

Instead of refunds, we provide:

  • Technical support for implementation issues
  • Documentation and setup guides
  • Email support for technical questions
  • Updates and bug fixes when available

3. Refund Request Process

3.1 How to Request a Refund

If you believe you qualify for a refund under our limited circumstances:

  • Contact us within 7 days of purchase
  • Provide your order number and detailed reason
  • Include any relevant documentation or screenshots
  • Do NOT download any files before requesting a refund

3.2 Refund Review Process

All refund requests are reviewed on a case-by-case basis:

  • We will verify the circumstances of your request
  • Technical issues will be investigated thoroughly
  • Response time: 2-3 business days
  • Approved refunds processed within 5-10 business days

4. Legal Compliance

4.1 Consumer Rights (EU/UK)

Under EU/UK consumer law, digital content that is immediately available for download is exempt from the standard 14-day right to cancel once the download begins. This aligns with our security policy.

Legal Notice: By purchasing our digital products, you acknowledge that you understand and agree to our no-refund policy after download, which is legally compliant with digital product regulations.

4.2 Terms of Service Agreement

Purchasing our products constitutes acceptance of:

  • Our Terms and Conditions
  • This Refund Policy
  • Our Privacy Policy
  • Intellectual property protection terms

5. Contact and Support

5.1 Refund Requests

For refund requests (only under qualifying circumstances):

  • Email: sabosoftware@gmail.com
  • Subject: "Refund Request - Order #[Order Number]"
  • Response Time: 2-3 business days
  • Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (UTC+3)

5.2 Technical Support

For technical issues and implementation help:

  • Email support for setup and configuration
  • Documentation and guides
  • Bug fixes and updates
  • Implementation assistance

6. Important Disclaimers

Final Notice: This refund policy is designed to protect both our intellectual property and your investment. We encourage you to thoroughly review our product descriptions and requirements before making a purchase.

6.1 No Guarantees

We do not guarantee:

  • Compatibility with all development environments
  • Results from using our code
  • Specific functionality in your project
  • Refunds for any reason after download

6.2 Customer Responsibility

Customers are responsible for:

  • Understanding product requirements before purchase
  • Ensuring technical compatibility
  • Reading all documentation provided
  • Making informed purchasing decisions

7. Policy Updates

7.1 Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our services after changes constitutes acceptance of the new policy.

7.2 Effective Date

This policy is effective as of the date listed at the top of this page and applies to all purchases made after this date.

8. Final Agreement

Our Commitment: We are committed to providing high-quality digital products and excellent customer support. While our refund policy is strict due to the nature of digital products, we ensure that all our code packages are thoroughly tested and documented.

Agreement: By making a purchase from FastMobileApp, you acknowledge that you have read, understood, and agree to this Refund Policy. You understand that downloading our source code constitutes acceptance of these terms and waives your right to refund under normal circumstances.

Last Updated: September 22, 2025

Effective Date: This policy is effective immediately for all new purchases.

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